“I would definitely recommend working with The Defence Works to be part of your team’s awareness of cybercrime, fraud and disaster planning “

  • No. of employees: 20+
  • Clients: Next, Costco, Skechers, Dunelm, British Red Cross
  • Industry: E-commerce
  • Services used: Security Awareness Training, GDPR Awareness, Policy Management

The Challenges

We work alongside leading manufacturers and have a large client base, so security is paramount – particularly in light of recent cyber-attacks.

Whilst we already had a wealth of IT measures in place to protect our data, we understood the need to upskill our employees. We’d seen a sharp rise in the number of incidents caused by human behaviour, so we knew that we had to engage our staff. Prior to working with The Defence Works, our workforce was quite naive to the cyber-security threats out there and we recognised that this was a potential risk area for the business.

The Solution

We were able to benefit from instant access to The Defence Works’ online hub, where we not only host our company’s policies, but our staff can engage with our bespoke online security awareness training programme.

The training covers a wide range of topics, including phishing emails, malware and ransomware, physical on-site security and much more. The Defence Works has enabled our team to become more knowledgeable about fraud and cybercrime, which is a hot topic with us at the moment.

It has allowed us to train all our staff in bite-sized chunks. The information is drip-fed so that we don’t get all the training at once. All the team has enjoyed the interactive training and the certificate that we get at the end means that we know that the team member understands the content.
Using the training with all employees within the business, ensures the workforce have security at the forefront of their minds, at all times. We also ensure new employees participate in the training as part of their induction process, before then joining their colleagues in the monthly e-learning modules.

Working with The Defence Works

We have found them extremely easy to deal with and we get a large amount of useful training and information including standard policies that we can adopt or adapt to our own use.

We’ve also had many one-to-one dealings with various members of The Defence Works team to find out some tips on general internet safety of the customer – the staff have always been very helpful and knowledgeable.

I would definitely recommend working with The Defence Works to be part of your team’s awareness of cybercrime, fraud and disaster planning.