“Having considered 8 different providers, The Defence Works was by far the leading solution as there was a real emphasis on engaging people, rather than testing them”

  • No. of employees: 1,000+
  • Location: Worldwide
  • Industry: Global Retailer
  • Turnover: £100+ million


  • Dramatic increase in data protection awareness throughout the organisation
  • High engagement level achieved, surpassing expectations


  • To raise staff awareness in relation to data protection legislation
  • Ability to deliver on mass to employees throughout the UK
  • Deliver a consistent and engaging message

The Challenges

When considering implementing awareness training, in relation to data protection for our employees, we initially set about undertaking a number of demos to ensure the end-solution could meet their needs. We sought awareness training that provided good value for money, as well as ensuring the content was pitched at the right level. In addition, we sought a solution that would help to deliver a consistent message whilst also keeping the training engaging throughout.

We needed a solution that was delivered in a way we could ensure staff had a good level of understanding, but also in an engaging way as it’s an important topic to get to grips with. We found a lot of providers (we tested 8 others!) that focused on the testing of people, whereas The Defence Works approach was much more focused on the users, helping to keep them engaged.

Getting Started

The whole onboarding process was really good, really slick – it has been really easy to deal with The Defence Works throughout the entire process and it’s great to have them as a trusted service provider.

The Solution

We have been particularly impressed with the quality of the training and have seen high levels of engagement achieved throughout the organisation – and the training itself has been very good. Staff at all levels have been very complimentary about it, which is a testament to the quality really.

It’s been a really positive experience, with the level of response we’ve had to the training, being exceptional.

The Results

As a result of working with The Defence Works, the awareness training has created a level of engagement with data protection that far surpassed our expectation. It’s been exceptionally high and our training records are close to 100%.

It’s been great to see our users getting to grips with the topic, particularly as it is perceived to be quite complicated – but The Defence Works have delivered really engaging, interactive training that has been received very well by the whole organisation”

We would happily recommend The Defence Works’ services to other organisations.